Online EGY REC وظائف مصري و خليجي

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وظائف شركة مايكروسوفت مصر Microsoft Posted: 08 May 2020 03:14 PM PDT  وظائف شركة مايكروسوفت مصر Microsoft  Field IT Manager Responsibilities Help Power the Digital Transformation Defining IT services, process optimization opportunities and align with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements. Fiscal responsibility and budget oversight to help drive accuracy Providing quality and regular communication to end user clients and/or partners Jointly review with the other CSE teams, end user Sentiment feedback and develop an action plan to address any improvement areas Driving adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity Advocate for our Customers Supporting commercial engagements by sharing best practices and experiences through the IT Showcase program Evangelizing & driving awareness to increase customer engagements Supporting and encouraging adoption of all Microsoft Beta testing during product development cycle activities through local communication and readiness activities; and provide field insight feedback to relevant teams Contribute to Modernizing CSE Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues Partnering and collaborating with teams from IT Service Management, Facilities, Finance, Security to drive excellence in delivery and communications Driving excellence in delivery and support in addressing issues, communicating and evolving services Collaborating with your peers, innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modelling how IT may be managed in the future CSE seeks someone who is collaborative, dedicated, a quick learner and adaptable (will be able to pick up a new technology with relative ease). Qualifications Required Qualifications: 5+ years' experience with 3+ years in IT infrastructure/service management/operations (Networking and Telecom). Proven experience of IT operations or service experience for a multi-site / multi-country organization, including infrastructure deployment, end user support, or IT management related experience Fluent in English language Preferred Qualifications: Proficiency in Microsoft Products & Services. Proficient in Mac OS products, tools and services. BS/BA in Computer Science or related discipline. Experienced with IT project management and deployment/adoption of Microsoft technologies. Outstanding written and oral communication skills, including public speaking abilities for both technical and business audiences. Ability to communicate at all levels in the organization as well as the ability to translate technology solutions into business solutions. Willingness to travel regionally and internationally. Ability to deal with ambiguity and respond to unplanned demand. High emphasis and focus on Customer Satisfaction. Excellent knowledge of Microsoft's core platform and infrastructure components. To Apply

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