| وظائف مجموعة سيتي البنكية العالمية بالقاهرة Citi Posted: 09 Feb 2021 10:56 AM PST وظائف مجموعة سيتي البنكية العالمية بالقاهرة Citi TTS Sales Responsibilities:
Manage a portfolio of Top Tier Local Corporates and Global Subsidiaries and be responsible for TTS sales origination, cross-sell and retention across the portfolio
Originate new TTS sales for clients, cross-selling TTS products and services to deepen wallet penetration, revenue realization and expansion, and driving customer satisfaction through quality service delivery
Primary global or regional point of contact and accountability for TTS sales origination and related activities to clients
Trusted advisor for the TTS solutions provided to clients and be responsible for overall client satisfaction
Responsible for growing the TTS P&L of clients and oversee the sales process from origination to revenue realization for assigned clients
Manage and drive the deal team and work closely with Relationship Managers, TTS Product, Client Delivery and O&T to achieve objectives
Ensure consistent, professional delivery of all client management disciplines including: account planning, call reporting, lead generation, pipeline management, implementation acceleration, plus TTS relationship reviews
Cultivate client contacts in the key buying centers that allocate and influence the client's TTS-related wallet
Determine client objectives & financial needs that can be addressed through the TTS platform
Identify opportunities for new deals across TTS product set and geographies including multi-product requirements
Develop and maintain market knowledge through participation in conferences and keeping up to date on market trends affecting clients
Manage and drive the global / regional teams for each account:
Champion multi-product an d/or cross-regional solutions and pricing through the deal review process (Product Sales will be responsible for overall proposal creation and deal review)
Ensure global team communication (e.g. call reports, CRM, emails)
Drive overall client satisfaction with the TTS platform and build customer loyalty
Respond to customer escalation for operational/customer service issues, including complex or cross-geography issues
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm's reputation.
Be familiar with and adhere to Citi's Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:
5-8 years of experience
Customer service oriented person with excellent communication skills
Accounting background with good aptitude
In-depth knowledge of regulations, market practices and bank operations
Excellent interpersonal, oral/written communication skills
Analytical and advanced problem solving skills
Self-motivated and resourceful
A sense of pragmatism and urgency in execution of strategy
Innate leadership ability to galvanize resources across units
Education:
Bachelors/University degree or equivalent experience To Apply
مزيد من وظائف البنوك || مزيد من وظائف الخبرات  |
| وظائف سلسلة مطاعم زاكس Zack's Posted: 09 Feb 2021 10:41 AM PST وظائف سلسلة مطاعم زاكس Zack's
Head Of Personnel About the job We are hiring Personnel Section Head to join our team who can perform the following Duties: - Managing the Personnel team to ensure the full respect of procedures.
- Maintain and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
- Responsible for all reporting and reliability of the data, update all data base.
- Manage the legislative processes with the legal entities(Labor office, social insurance,…)
- Responsible Maintaining the implementation of laws and regulations dealing with government agencies.
- Responsible for all the personnel issues.
- Manage a huge database for the employees.
- The ability to deal with 1500 employee.
- Maintains employees benefits programs.
- Responsible for making amendments on the organizational chart.
- Supervising on the payroll and insurance process.
Requirements:
Bachelor degree.
Great knowledge of labor law is a must .
Experience not less than 5 years in personnel function.
Excellent communication skills.
Planning skills .
Age (30-37).
Giza Residence.
Males Only .
Salary: Depend on your previous Experience
Please Send Your CV on ''omar.mosbah9511@gmail.com'' and mention ''Personnel Section Head'' Or WhatsApp: 01272041123  |
| وظائف المعهد الثقافة البريطاني بالقاهرة British Council مطوب كول سنتر Posted: 09 Feb 2021 10:12 AM PST وظائف المعهد الثقافة البريطاني بالقاهرة British Council مطوب كول سنتر
Call Centre Agent Main opportunities/challenges for this role:
Ensure Customer relationships are maintained in a contact centre environment
Provide Quality customer service
Providing consistent accurate information
Insuring continual availability across the working hours Main Accountabilities:
Service teaching centre, exams and UK education/information enquiries through telephone calls, and to operate telephone switchboard
To answer all incoming calls through our call centre to corporate customer care standards
To answer all basic enquiries (according to definition provided) to satisfaction of customer
To respond to telephone enquiries that need following up within 12 hours unless research is required, and the enquiry cannot be answered immediately.
To acknowledge and state when answer will be provided if enquiry cannot be answered within standard period.
To take messages in the event of a colleague's absence and to pass them on immediately using the agreed methods (email)
Reports and call logs need to be maintained and updated on daily basis
To approach customers proactively and offer help with finding information and using resources
To deal with 'first level' customer complaints and suggestions to agreed standards
To ensure customers are served to agreed standards
To maintain close working relationship through briefings with teams about current and up-coming events and activities and the ways that they can be supported (e.g. provision of promotional flyers and/or posters detailing an education exhibition)
To meet corporate customer care, Equal Opportunity & Diversity and enquiry handling standards
To record statistics relating to enquiries accurately and to agreed standard
To respond to emails and written enquiries within 2 working days
To refer difficult/complex accreditation related enquiries that cannot be dealt with satisfactorily to Customer Service Officer and ensure that information is delivered to the enquirer within 3 working days
Sales and customer service for the Teaching Centre and Exams products and services (cross-selling)
Administrative support to the Teaching Centre and Exams
Dealing with general British Council enquiries
To handle customers enquiries regarding services, products and materials are answered to agreed standards in an efficient, informed manner
Process caller requirements in accordance with British Council's approved operating procedures for Service Inquiry, Customer Support, Complaints, and related issues. This would include comprehensive data collection on caller details, service information delivery and query response. To Apply  |
| وظائف هيئة الاذاعة البريطانية بالقاهرة BBC Posted: 09 Feb 2021 10:01 AM PST وظائف هيئة الاذاعة البريطانية بالقاهرة BBC Journalist, BBC Monitoring (Cairo) Closing Date: 22/02/2021 Package Description
Continuing contract
Based in Cairo, Egypt
Local terms and conditions apply
Any offer of employment with the BBC will be conditional upon you having the right to work in Egypt. Job Introduction
BBC Monitoring (BBCM) provides news and information based on our monitoring of open source media from over 150 countries in more than 100 languages and across all platforms.
It is a centre of expertise and an important part of the BBC's newsgathering operation with journalists based in the UK and international bureaux. Our extensive operation enables us to provide insightful and reliable coverage of political, economic, security and media news. Our round –the-clock reporting of TV, radio, press, news agencies, digital and social media is also provided to commercial clients, partners, and the UK Government.
Main Responsibilities
As a Journalist, you'll play a pivotal role in meeting the needs of BBC Monitoring's customers by identifying news and key insights from TV, radio, newspapers and social media in the Middle East and the Gulf. You will produce engaging content in English on a range of different platforms. You will work within a shift pattern, often dictated by events as they happen.
You'll use a variety of tools and techniques to mine the media for story ideas, identify emerging trends and narratives and contribute to advance planning for coverage of key events. More details and Apply  |
| وظائف شركة PepsiCo بيبسي مصر لحديثي التخرج Posted: 09 Feb 2021 09:50 AM PST وظائف شركة PepsiCo بيبسي مصر لحديثي التخرج
HR Senior Associate - Snacks - Obour Plant Accountabilities: Execute all HR local Business services (LBS) aspects of the employee life-cycle in his/her designated locations in addition to ensuring adherence to the company's policies and procedures, labor law and position management principles
Maintain proper workflows & SLAs with other HR work streams to ensure a smooth communication channels for a better delivery
Execute the activities in the following verticals in job holder's designated locations: 1- Employee services:
Employee documents authentication and distribution (contracts, pay slips..etc.)
Severance communications and documentation
Payroll inputs
Hiring documents recipients for L5- new hires
Onboard the new hires on HR systems L5- (L01 /L05)
End of employment communications
Employee exit and clearance procedures
Health certificates procedures for Supply Chain population 2- Talent Management and Learning:
Organizational Health Survey (OHS) & PepsiCo Essentials for People Leaders (PEPL) Activation
Frontline & staff Performance Management Process implementation (PMP)
Code of conduct (COC) training delivery
FL awareness & learnings logistics support 3- HR Activation
HR programs activation for staff and FL
HRBP Support
FL Communications (bulletin board, digital signage, websites logistics..etc) 4- Employee Relations
Responding to labor office requirements & audit.
Full compliance with the local labor law
Penalties communication
Human Rights audits support
#LI-Egypt Qualifications/Requirements 0 – 2 years of experience, preferably with HR Operations experience.
Customer orientation.
Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
Experience or understating of HR Operations/Shared Services environment.
Change management and agility.
Must possess strong influencing skills.
Demonstrated track record of strong service delivery.
Relocation Eligible: Not Eligible for Relocation
Job Type: Regular To Apply
المزيد من وظائف الموارد البشرية || المزيد من وظائف حديثي التخرج  |
| وظائف شركة QNB Alahli Life للتأمين احدي شركات بنك QNB Posted: 09 Feb 2021 09:31 AM PST وظائف شركة QNB Alahli Life للتأمين احدي شركات بنك QNB Bancassurance Area Sales coordinator Responsibilities:
Represent QNB AA Life sales team towards QNB AA Bank Network
Design his/her action plan within his/her perimeter and in compliance with the company's processes and procedure to achieve the set target.
Supervise and control his/her team achievements and manage the team in order to reach set commercial objectives related to the assigned geographical areas under his/her management.
Actively participate in QNB AA Life sales management meetings.
Raise his/her team awareness and knowledge by updating them with the new sales trends and the latest insurance market updates
Job holder requirements :
Bachelor degree from a recognized university.
10+ years in the sales field.
Insurance back ground is a must and Bancassurance background is preferable If you're interested please send your C.V. to: HR.LIFE@QNBALAHLI.COM QNB AA Life  |
| وظائف البنك الاهلي الكويتي Al Ahli Bank of Kuwait للخبرات Posted: 09 Feb 2021 09:10 AM PST وظائف البنك الاهلي الكويتي Al Ahli Bank of Kuwait للخبرات
Sales & Services Head Job Purpose
To manage relationships with customers through handling queries/requests and marketing/selling activities
Key Accountabilities
1. Sales Achieve sales targets for all bank's products as per branch business objectives
2. Sales opportunities Maximize opportunities to sell additional products and services to the existing & potential Customers
3. Priority customers Maintain strong relationships with priority customers.
4. Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
5. Complaints Resolve issues and complaints from customers; escalate issue when outside authority
6. Custody 2nd Custodian of Cash area, along with required tasks, e.g. ATM refurbishment, cash reconciliation, etc
7. Customer transactions Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed
8. Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
Education
Bachelor's Degree or equivalent certification/experience
Experience
Minimum 6 years of experience in Customer Service
To Apply  |
0 comments:
Post a Comment