| وظائف شركة لوريال الفرنسية L'Oréal Posted: 27 Mar 2021 12:49 PM PDT وظائف شركة لوريال الفرنسية L'Oréal
LOA-EHS Manager-L'Oreal Egypt 10th of Ramadan Factory Incidents Management Ensure the efficiency of the incident management process:
-Incidents reporting
-Root cause analysis process
-PDCA approach and actions follow up
-Trending analysis
Safety culture deployment
Ensure the sustainability of the daily tours, coaching runs process with the follow up daily, weekly and monthly
Ensure deploying Loreal safety tools
Managing the subcontracted activities (either permanent or temp for projects) by ensuring the availability of risk assessments and prevention plans and reviewing them in detail and ensure their applications on floor
Ensure the efficiency of the work permit process.
KPIs reporting · Ensure GRAAL reporting on time and RFT
Steering committees
Ensure the completeness of all planned committees on site to meet the regulatory requirement
Lead and manage the ManCom steering committee and the shop floor steering committee
Follow up actions' closures Emergency preparedness
Ensure Having updated emergency plans for different scenarios
Training for concerned people on
Drills planning for different cases as per planned Compliance
Ensure the compliance with ISO requirements and local regulations with respect to safety and environment
Manage effectively the company road map regarding safety and environment
Perform, review and update GHAP annually
Perform, review and update Life 1, 2 questionnaires
Plan and manage the different types of safety and health audits as food supplier, covid, Local authorities' inspection To Apply  |
| وظائف بنك المصري الخليجي EG-Bank للخبرات Posted: 27 Mar 2021 12:21 PM PDT وظائف بنك المصري الخليجي EG-Bank للخبرات
Executive Secretary (102)MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
Deals with telephone and email enquiries
Keeps records and arranges appointments
Schedules and attends meetings, creates meeting agendas and takes meeting minutes
Books rooms and meeting facilities
Creates, maintains and manages filing systems and database
Plans and maintains office systems
Performs general office duties to include but not limited to ordering supplies, photocopying, faxing and mailing
Acts as the liaison between the department/division and other departments/division within the bank
Coordinates between different department/units within the department/division
Prepares reports and analysis JOB REQUIREMENTS Minimum education Bachelor Degree Desired education
Languages: Arabic and English (writing and speaking)
Ideal experience: At least 5 years of experience in a relate administrative field – Banking field is preferable
TECHNICAL COMPETENCIES
Good use of Microsoft Office and Outlook
Strong organisational skills
Presentation skills
Attentive to details
Project management skills
Team working skills
Time management
Problem solving skills
Oral and written Communication skills To Apply
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| وظائف العربية للطيران Air Arabia بالقاهرة Posted: 27 Mar 2021 12:11 PM PDT وظائف العربية للطيران Air Arabia بالقاهرة
Call Center Agent - GoCozmo - Cairo Key Result Responsibilities
Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.
Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.
Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
Performs any additional responsibilities as advised by the Line Manager/Supervisor. Qualifications (Academic, training, languages)
High School/Diploma or equivalent.
Capable of using technology systems and tools such as Microsoft Office.
Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager's approval only).
No hearing or articulatory problems.
Work Experience
No previous experience is required for this role; any experience would be treated as an advantage.
Capability of understanding market trends and channeling them leading to effective customer care solutions
Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
Capable of understanding customers' problems and direct them in the right channel.
Ability to work for long hours and under pressure.
Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. To Apply
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