| وظائف شركة ماستركارد MasterCard Posted: 23 Mar 2022 09:05 AM PDT وظائف شركة ماستركارد MasterCard
Senior Customer Technical Services Analyst This role reports through to the Manager, Customer Operations Support in the Welwyn Garden City Office for the MasterCard Payment Gateway Services Division
• Based within Gateway Support you will provide Level 2 technical support to the Mastercard Level 1 Payment Gateway Support team, as well as internal and external customers. Hours of work are between 8:00 a.m. and 6:00 p.m., Monday to Sunday.
However, from time to time you may be required to work beyond the stipulated hours due to operational requirements. Your Base Salary includes payment for all hours worked. You will not be entitled to any additional payment in respect of additional hours worked unless otherwise specified.
• Technical and general support is provided to customers through your direct support of the Level 1 team following phone or email escalation requests from both internal and external customers
• You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal forms
• Manage the administration of merchant on boarding, profile configuration and reporting
• Provide second level technical support to the Level 1 Support team for the purpose of providing operational support of the MasterCard Legacy Payment Gateway platform;
• Supports and manages escalated technical incidents that are recorded and tracked within the CRM system and where required, raised to the Engineering team for development/bug fixes.
• Prepare and distribute communications with customers, partners, services providers and other MasterCard departments, including communications throughout incidents, as well as general reporting and informational communications;
• Complete daily, weekly and monthly administration tasks;
• Complete daily handover meetings with the Asia Pacific and US teams to ensure continuous follow the sun support
• Ensure that the Manager is always informed of workload status and details of key issues;
• Work to ensure that the team can meet or exceed agreed Service Level Agreements
• Adhere to and follow MasterCard policies and procedures in all activities;
• Continuously develop knowledge of all relevant MasterCard products and services; All About You • Experienced in a technical customer service role
• Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet needs of the audience as required
• Knowledge of eCommerce/payments industry products and services
• An understanding of the internet, web programming languages and IP networking
• Proven ability and excellent track record in meeting and exceeding customer specific SLA's coupled with solid problem solving skills
• Demonstrated experience in CRM and Microsoft Office applications To Apply
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| وظائف شركة National Oilwell Varco للبترول و الطاقة بالادارة المالية Posted: 23 Mar 2022 08:28 AM PDT وظائف شركة National Oilwell Varco للبترول و الطاقة بالادارة المالية Ledger Controller (Cairo)
Cairo, Egypt DUTIES & RESPONSIBILITIES: Support the Sales and Operations within the region producing actual monthly and annual results.
Determine cost of operations by establishing standard costs; collecting operational data.
Proactively analyse cost trends within P&Ls
Work closely with the key stakeholders including business units' managers, finance team, operations and service to gain full understanding of cost base, absorption rates in order to drive efficiencies and reduce costs
Identify financial status by comparing and analysing actual results YoY, QoQ & MoM.
Guide cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques; recommending actions.
Improve financial status by analysing results; monitoring variances; identifying trends; recommending actions to management.
Increase productivity by developing automated accounting applications; coordinating information requirements.
Consult with management to guide and influence long term and strategic decision making within the broadest scope
Prepare presentations to help summarise budget results in a comprehensive and easy-to-understand format.
Responsible of tax compliance and any other regulatory compliance with GAFI. QUALIFICATIONS: BA Commerce, Accounting + Professional certificate CPA or CMA
EXPERIENCE:
At least 5 years experience in a similar role
Experience with a multinational environment
SKILLS, TRAINING, OR SPECIAL KNOWLEDGE:
Solid knowledge and practice of GAAP & IFRS
Strong Supervision skills
Strong communications and presentation skills To Apply
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| وظائف بنك الاسكندرية Alex Bank للخبرات Posted: 23 Mar 2022 08:21 AM PDT وظائف بنك الاسكندرية Alex Bank للخبرات
Settlement Team Leader · Reconcile cash with Alexbank processor NI Company
· Reconcile / follow up on ATMs under Alex bank custody
· Reconcile VISA/MC/EBC transactions processed on ATMs
· Manage Meeza / EBC disputes
· Manage wallet disputes (deposits and withdrawals)
· Manage cards disputes for deposits
· Fawry service reconciliation on ATM & internet banking
· Processing NI & Fawry invoices
· Strong operations background mainly in settlement & reconciliation that involves ATMs day to day tasks Qualifications: Minimum 8 years of Experience.
V good "excel" performance that involves advanced tasks
· Analytical thinking to the processes and work on solving the team day to day issues
· High communication skills either with the team or with counterparties to facilitate accomplishing the daily tasks
· V Good English communication
· Stress management and ability to work under tight deadlines
· Technical awareness in dealing with our processing company
· Process improvement to the unit legacy tasks to achieve the highest accuracy & control To Apply |
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