وظائف شركة AXA للتأمين 

Call Center Agent

Job description

• Answer calls and respond to emails 
• Handle customer inquiries both telephonically and by email
• Research required information using available resources and system applications.
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information 
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up with customer calls when necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
• Apply To