وظائف بنك HSBC مطلوب Tellers
Teller Officer (Al Tagamoo Branch) at HSBC
Job Description
To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan.
Assist all customer types covering Premier, Advance, Mass and Commercial Banking and assisting associates with approvals over their limit and under the jobholders.
Principal Accountabilities
Impact on the Business
Providing a personalized, friendly and efficient cashiering service;
Customers / Stakeholders
Provide exceptional, efficient counter service for all customer segments, Retail Banking, Premier and Corporate.
Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g.
Personal Internet, Banking/self-service equipment for routine queries/transactions;
Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate;
Updating customer profile screens with details of customer contact
Promote Banks' products and values
Attend workshops to enhance product knowledge
Cash Handling
Receive cash deposits and detect forged from genuine
Pay cash and process relative vouchers after verifying customers" signature
Prepare and deliver cash bundles to chief cashier in order to keep his/her cash drawer within set cash holdings limit
Check and perform cash balancing during the day
Count vouchers and perform day end balancing
MONEY LAUNDERING, GROUP POLICY AND LOCAL REGULATIONS
Complete declarations forms properly and obtain clear and meaningful explanations on the source of funds
Be alert to customers who frequently visit the Bank to execute small transactions and advise his/her supervisor
Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations
Abide by Group and Local procedures; Know your customer (KYC) requirements; Money laundering deterrence and audit recommendations.
Qualifications
KNOWLEDGE / EXPERIENCE /Skills and Qualifications required:
Knowledge of cashiering procedures and regulations
Ability to complete all levels of transactions for all segments of customers
Knowledge of core products, account opening systems and Customer Relationship Management system
Knowledge of all branch operational procedures
Money Laundering Awareness Certificate held
Knowledge of Financial Services Act (FSA) and Consumer Credit Act (CCA) implications
Understanding of scored lending
Strong interpersonal and empathy skills
Good decision making skills and proven ability to deliver accuracy and efficiency
Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)
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