| وظائف MCV مصنع اتوبيسات المرسيدس Posted: 19 Feb 2020 08:21 AM PST وظائف MCV مصنع اتوبيسات المرسيدس
IT Infrastructure Specialist Job Purpose:
Monitor and check servers, communications, backup, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Recommend the design and configuration of operating systems and system applications.
Job Duties and Responsibilities:
▪ Check servers, storage, backup and communications H/W administration.
▪ Perform daily system monitoring,
▪ Check the integrity and availability of all hardware, server resources, systems and key processes.
▪ Check system and application logs.
▪ Ensure preventive and corrective maintenance daily, weekly and monthly report to direct manager.
▪ Assess critical systems, prioritize workflow and determine solutions.
▪ Responsible for the firewall & anti-spam.
▪ Control internet and MPLS connections.
▪ Coordinate user IDs, assign functions and roles to users, Lock/Unlock and reset user passwords, perform security audits.
▪ Monitor and check daily, weekly and monthly backup.
▪ Perform other job-related duties as assigned.
Job Skills and Abilities:
- Microsoft Certified "MCITP or MCSA" is a must
- Good Knowledge in Windows server services ""AD, DNS, DHCP, IIS …etc."
- Experience with cloud services.
- Fully aware with the VMWare 6
- Firewall experience "Fortigate"
- Linux knowledge is a plus
- High potential & Communication skills.
- Desire to provide the highly levels of service to customers.
- Good problem-solving / decision making skills.
- Good organizational skills.
Qualifications:
- B.Sc. Computer Engineering, Computer Science, or equivalent discipline.
- 3 - 6 years of experience in similar position To Apply  |
| وظائف مجموعة ماجد الفطيم Majid Al Futtaim مطلوب مهندسين Posted: 19 Feb 2020 08:06 AM PST وظائف مجموعة ماجد الفطيم Majid Al Futtaim مطلوب مهندسين
IT Business Engineer Job Responsibilties: - Supervise, Assist and provide technical lead to IT Business Engineers.
- Engage in internal Project assignments as determined by Service Delivery Manager.
- Develop innovative technical solutions to address on-going client requirements.
- Provide Level 1 & Level 2 IT support service to resolve incidents and fulfill requests submitted by users.
- Follow & enforce the MAF Leisure IT Policies and Processes regarding incident logging, categorization, and Tasks logging.
- Diagnose, troubleshoot, and resolve requests or incidents as Level 1 & 2support before escalating to the Level III support (Vendor) or the Service Delivery Manager. Fulfill system configuration change Requests submitted by users following configuration standards in place, and document these configuration changes
- Record, track, and update all support incidents and requests in the MAFL IT system.
- Escalate and track potential risks in your area of activity
- Engage users to submit requests and incidents through the Service Desk Portal.
- Examine all requests/incidents and evaluate category, impact and priority.
- Document in detail the issues and all troubleshooting steps taken and include in the knowledge base of the MAFL IT system.
- Provide required support efficiently and effectively and in accordance with priority, impact and objectives.
- Serve as a liaison between users and the IT department to fulfill requests and resolve incidents.
- Work with level II & III support team to provide "smart hands" support for back office components and associated server hardware and peripherals.
- o the users is of the highest quality standards, and in accordance with standards, processes and procedures.
- Deliver additional tasks assigned by the Service Delivery Manager or IT Operation Manager in a timely manner.
- Study and participate in activities to improve knowledge of specific software, hardware and/or products.
- Stay current of emerging software and hardware tools and trends.
- Interact with hardware/software vendors as required and follow up on all outstanding items to ensure timely turn around.
- Provide a progress report for requests and incidents to the Service Delivery Manager; giving suggestions to optimize services and work processes.
- Establish and maintain a filing system for the department and ensure all required documents and record updates are available.
Skillset (job specific technical skills and behavioral competencies needed) - Solid knowledge of email systems, Microsoft Windows and Office, Internet Explorer.
- Experience with major brands and vendors of technology hardware and business applications.
- Troubleshooting skills for desktops, laptops, mobile PDAs, printers and servers.
- Understanding of telephony and video teleconferencing (analog and IP systems), networking concepts Active and Passive (including wireless) and related troubleshooting process.
- Expertise in networking and connectivity protocols.
- Expertise in dealing with SharePoint system and remote support tools.
- Demonstrate a high level of expertise and professionalism.
- Outstanding interpersonal, time management and customer service skills.
- Demonstrate promptness and professionalism with telephone and email communication.
- Self-starter, self-motivated
- Initiative driven, team player
- Excellent customer orientation and support
- Flexible approach to working hours
- Adaptable to change
- Ability to work under pressure
- Ability to make decisions and handle multiple issues simultaneously.
- Ability to solve incidents where no available precedent, guidelines, or policies exist by drawing upon experience, research, input from peers, and other means.
- Minimum Qualifications/education and experience
- University Degree in Computer Science or Computer Engineering
- A minimum of 3-5 years in a similar customer facing role
- MCSE Certification
- Preferred ITIL certified
- Preferred CCNA certified
To Apply  |
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