| وظائف شركة Maersk العالمية للشحن Posted: 12 Jan 2021 01:07 PM PST وظائف شركة Maersk العالمية للشحن
Customer Experience Partner Key responsibilities • Take full responsibility and end-to-end ownership of customer shipments.
• Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
• Owns the customers shipment lifecycle and all issues related to this.
• Facilitate the customers' needs timely and resolve issues effective by engaging relevant internal stakeholders
• Engage in constructive issue resolution. This includes dealing with escalations and complaints.
• Address root causes and seek continuous improvements –constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
• Willingness of going the extra mile for the customer.
• Thinking out of the box and with focus on providing solutions.
• Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success.
• Actively work together with colleagues within and beyond functions and locations. •Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
• Display accountability for customer satisfaction by owning and managing customer facing activities. We are looking for • Strong interpersonal and communication skills.
• 2- 3 years experience in logistics and services.
• Passion for Customer Service.
• Pro-active person with a service oriented mindset.
• Dedicated, decisive and result orientated with a can-do attitude.
• Likes to get it right the first time and can look ahead to avoid issues from happening.
• Able to work under pressure while keeping quality in focus.
• Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
• Good process understanding and digital proficiency
• Comfortable with working with multiple items at the same time whilst keeping quality in focus. To Apply  |
| وظائف بنك القاهرة Banque du Caire للخبرات Posted: 12 Jan 2021 12:41 PM PST وظائف بنك القاهرة Banque du Caire للخبرات
Customer Service Officer Job Responsibilities: anage effectively the serve time spend with the customer to reach an acceptable service delivery within the turnaround time.
Abiding to BDC Service standards at all times.
Consistently deliver unbiased, competent and problem free services to meet and exceed customer expectations & achieve total customer satisfaction.
Ensure quality proposals to retail credit department to minimize number of declined cases.
Complete ownership of customer complaints and ensure that they are addressed as per laid down quality/service standards.
Be fully aware of bank products and services to increase business volume and identify cross-selling opportunities during customer interaction to achieve cross selling targets.
Adhere to branch process and report deviations to reach acceptable audit rating for the branch.
Awareness of credit policies/operation manual, so as to contain risk & rejection cases to the minimum.
Provide constructive and constant feedback on improvement of products, services, processes to reduce cycle time of costs and enhance customer satisfaction
Ability to understand customer's needs and provide appropriate solution and attention
Handle customers with different demographics.
Efficiently liaise/interact with internal stakeholder's bank wide (call center, operations, etc.) to provide superior service to the customer.
Deal with unstructured and complex customer problems related to the bank (not restricted to his branch).
Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.
To interact with other operational and functional departments to resolve customer problems.
Assess the credit worthiness of the customer and process the request based on the eligibility for onward submission to the repetitive decision authority.
Maximize Cross selling Ratio.
Achieve assigned financial and non-financial targets in line with the bank policy. Qualifications: · Bachelor degree from accredited university in (Commerce, Business Administration, Economics & Finance)
· Presentable with good communication & negotiation skills
· Strong command of English language To Apply
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