وظائف ابوظبي الاسلامي Abu Dhabi Islamic bank ADIB 

KEY ACCOUNTABILITIES 

• He will also act on assigned tasks in SW projects assigned to him. This will include scoping, alternatives validation, testing and post-implementation validation.
• As a team member, this role will also handle, internal IT & business communications effectively.
• This position requires response and issue resolution during nights and weekends as necessary to meet business needs.
• Day to day issues support and align the business requirements
• Act on incidents that service Desk is unable to do so independently.
• Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the E-channels systems. Follow up delivery of incident/ problem solutions.
• Testing/ verifying solutions provided by vendor side. Build/ upgrade known issues.
• Participate in new application testing & deployment. Sanity checks and technical validation of newly delivered releases/ batches of banking SW before handing them over to UAT
• Document, and track, case histories, issues, and actionable steps taken
• Perform software research, testing, and recommendations when needed
• Handle system development of in house developed systems in line with bank agreed system architecture and development tools and following quality standards.
• Review of CRs issues to vendor side from the technical and system perspective and to validate included man/days.

And any other assigned tasks.

• As a Subject Expert in the applications he will also play a significant role in projects as needed. This will include business analysis, scoping, alternatives validation, effort sizing, testing and post-implementation validation.
• Supports a project delivery point of view & Day to day issues support and align the business requirements.
• Act on incidents that service Desk is unable to do so independently.
• Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the banking systems. Follow up delivery of incident/ problem solutions.
• Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
• Participate in new application testing & deployment. Sanity checks and technical validation of newly delivered releases/ batches of banking SW before handing them over to UAT
• Document, and track, case histories, issues, and actionable steps taken
• Improve documentation of application services policies and procedures related to his area.
• Perform software research, testing, and recommendations when needed
• Help in building system requirements and RFP for new solutions.
• Review of CRs issues to vendor side from the technical and system perspective and to validate effort estimation and technical solutions provided.
• Handle system analysis & design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
• Build troubleshooting guides for SW systems in hand and perform on the job training for service desk teams to act as 1st line support and mentor Jr Application specialists
• Recommend changes to policies, procedures, systems and products to add value to ADIB service offering.
• Handling Vendors, internal IT & business communications effectively.
• Resolution during nights and weekends as necessary to meet business needs.

And any other assigned tasks. Minimum Qualifications: 

• B.sc Computer science, computer engineering or BA
• Analyst : 2-4 years of experience in similar field.
• Sr Analyst: Min 5 year experience in the same field.
• Have previous experience working on banking applications support role or a large scale banking system implementations and troubleshooting. 
• To Apply